Support That Goes Beyond the Fitting

From wax build-up to sound issues, we're here to help you get the most from your hearing aids. Book a check-up, troubleshooting session, or repair, available at our Napier and Hastings clinics.

Close-up of modern hearing aid on textured olive background – hearing aid maintenance in Hawke’s Bay

Support That Goes Beyond the Fitting

From wax build-up to sound issues, we're here to help you get the most from your hearing aids. Book a check-up, troubleshooting session, or repair, available at our Napier and Hastings clinics.

Because Hearing Aids Are Only Helpful When They’re Working Well

Hearing aids are life-changing, but like any technology, they need care to perform at their best. Regular cleaning, servicing, and prompt support if something isn’t right can prevent bigger issues down the track.

We provide dedicated support to ensure your hearing aids stay:

  • Clear and comfortable

  • Well-fitted and properly programmed

  • Protected from damage or wear

Doctor of Audiology fitting hearing aid for patient – expert hearing aid support in Napier and Hastings

Hearing Aid Services We Offer

We offer full servicing and troubleshooting for all types of hearing aids, including devices not originally fitted by us. Services include:

  • Hearing aid cleaning and wax filter replacement

  • Troubleshooting sound issues (distortion, low volume, feedback)

  • Reprogramming and fine-tuning

  • Replacing domes, tubing, or moulds

  • Repair coordination with manufacturers

  • Battery and charging support

5 Common Signs Your Hearings Aids Need a Check-Up

Noticing Any of These?

1. Your hearing aids sound distorted or cut out

2. The volume seems too low or inconsistent

3. You’re getting feedback (whistling sounds)

4. Your device isn’t charging properly

5. Your Hearing Aids haven’t been serviced in 6+ months

6. The fit feels loose or uncomfortable

If you're experiencing any of the above, bring your hearing aids in - we’ll take care of it.

Barclay Winter, Hawke’s Bay’s independent Doctor of Audiology – personalised hearing care expert

Expert Support, Local and Ongoing

Barclay Winter Audiology provides ongoing care you can trust. With over 20 years of experience, we know that a successful hearing aid journey doesn’t end at the fitting. Whether your device was fitted here or elsewhere, we’re happy to help. We offer same-day support where possible, and take the time to make sure everything is working exactly as it should, no pressure, just personalised care in Napier and Hastings.

Close-up of black hearing aid on mustard background – custom hearing aid care and cleaning service

  • No, we’re happy to provide support for any hearing aid brand, even if it was fitted elsewhere.

  • We recommend a check-up every 6–12 months, or sooner if something doesn’t sound quite right.

  • Yes, in many cases we can provide a loan hearing aid while yours is being repaired.

  • Most maintenance appointments take 15–30 minutes.

FAQs

Need Help With Your Hearing Aids?

Book a quick maintenance check or repair with Barclay Winter Audiology. We're here to keep your hearing aids working, and your hearing clear.